The goal of Amsterdam Data Academy is to develop and offer high-quality training programs that are short-term. These programs allow for immediate practical application of acquired knowledge. We offer a variety of courses at different levels and types. Our portfolio is continuously expanded and updated. This ensures high-quality education that closely aligns with the (changing) market demands. This enables participants to develop their talents. They become aware of what is necessary to be market-oriented, entrepreneurial, and successful.
Despite Amsterdam Data Academy’s ongoing efforts to maintain and improve the quality of education, course offerings, and facilities, participants may occasionally experience issues. For such cases, Amsterdam Data Academy has established the following complaint procedure:
The first point of contact should be the instructor, our customer service department, or the program manager of the course. Any problems can be discussed with them to find an appropriate solution. If a participant cannot reach an agreement with the instructor, our customer service staff, or the program manager, a complaint can be filed by sending an email to olivier@amsterdamdataacademy.com. A complaint should be submitted promptly, completely, and clearly. Please include the following information in your email: your name and telephone number; a clear description of the complaint; the date, place, and time the issue occurred; and possibly the name of the person involved. Upon receipt of the complaint, you will receive an email confirmation within two days. Within four weeks, contact will be made with the participant. This contact is to discuss Amsterdam Data Academy’s response to the complaint submitted. If additional time is required to conduct an investigation, the participant will be informed within the established timeframes. The reason for the delay will be explained, and an indication will be provided of when a final decision or outcome can be expected.
If the complainant disagrees with the response from the management, there is a second option. This involves appealing to the complaints committee for private educational institutions. For contact details and more information, please consult the disputes committee. The decision of the Disputes Committee is binding. Any resulting measures or outcomes will be implemented within two weeks. This timeline begins after the decision has been communicated to the parties involved. All complaints are treated confidentially. Complaints and the manner in which they are handled are recorded and retained for a period of one year.
